Request account and data deletion
- Open 7as7 Marketplace or 7as7 Captain and sign in.
- Open Profile, then Settings in Marketplace, or remain on the Profile page in Captain.
- Select Request Account Deletion and submit the request.
- If you cannot access the app, email support@7as7.com from the address connected to your account. Include the app name, account email or phone number, and country. Never send a password or one-time code.
What will be deleted
After account ownership is verified, we delete or de-identify account profile and contact information, device notification tokens, and optional content that can be removed without affecting another user’s required transaction record.
What may be retained
Order, payment or cash-handover, delivery, support, safety, fraud-prevention and identity-verification records may be retained only when required for legal, accounting, security or unresolved-dispute obligations. Backup copies expire under the service retention schedule.
Before requesting deletion
Complete or cancel open orders, deliveries, withdrawals and disputes. Once verified and processed, account deletion is permanent.